What is PALECEK’s minimum order?

$600 is our minimum order. Orders under our minimum are accepted with a $60 below-minimum fee and may incur additional shipping surcharges.

How do I place an order?

PALECEK customers can place an order: online, or through a sales representative or showroom.

How do I pay for my order?

Payment is due based on your customer terms. If you need assistance with your payment method, please contact our Credit Department.

Is my credit card secure?

You can safely enter your credit card details at checkout, PALECEK follows all recommended PCI compliance measures.

How to I check the status of my order?

You can check the status of your orders in the order portal. If you do not have a login yet, please click here to request access.

How do I make changes to my order?

Depending on the production status, you can make changes to your shipping information order in the order portal by clicking the “Edit” button.

For all other changes, please contact customer service for assistance.

How do I cancel an order?

Orders that have been produced with customization according to schedule are non-cancellable. Please contact customer service to determine order eligibility. Cancelled orders may be subject to a 20% restocking fee.