How do I receive my order?

When your order is delivered, inspect ALL sides of boxes before signing the delivery receipt “clear.” Note any damage (even if minor), shortages, or overages on the delivery receipt. Refuse damaged boxes (any box with creases, smashed corners, holes, etc.) and note on proof of delivery.

Signing a delivery receipt “clear” confirms that the shipment arrived in good condition and was complete. This prohibits the filing of a claim. It is your responsibility to ensure that all parties receiving your shipments (warehouse, commercial receiver, client, etc.) will comply with our requirements.

If the carrier doesn’t provide documents to physically sign, please ask for an exception number from the freight carrier.