What if a product is damaged during shipping?

  • Written by
    Rami Lulu
  • Last updated August 10, 2022

PALECEK products leave our facility fully inspected with no damage and with the packaging in good condition.

When your order is delivered, inspect ALL sides of boxes before signing the delivery receipt “clear.” Note any damage (even if minor), shortages, or overages on the delivery receipt. Refuse damaged boxes (any box with creases, smashed corners, holes, etc.) and note on proof of delivery.

Signing a delivery receipt “clear” or “pending inspection” confirms that the shipment arrived in good condition, and it was complete. This prohibits a claim to be filed. It is your responsibility to ensure all parties receiving your shipments (warehouse, commercial receiver, client, etc.) will comply with our requirements.

Please take photographs, save all packaging, and report any damage or shortage within 10 working days, so that a claim can be filed with the freight carrier. Any damage not noted on the delivery receipt or failure to comply with our requirements may cause the claim to be denied or result in additional charges for returns or replacements.

If the carrier doesn’t provide documents to physically sign, please ask for an exception number from the freight carrier.

PALECEK uses SHOCKWATCH labels on selected item packaging. Please look for these labels. If the SHOCKWATCH vial is RED, please sign the delivery receipt DAMAGED noting “SHOCKWATCH label RED.”